how do i report a downed comcast line? how do i report a downed comcast line?

Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! https://corporate.comcast.com/stories/meet-our-digital-care-team. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Type your message in the text area near the bottom of the window 5. What to do if you see a downed power line - Pacific Gas and Electric I really appreciate you being a member of the Comcast Family! Create an account to follow your favorite communities and start taking part in conversations. This post was marked as closed. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. How do I talk to a real person at Comcast? You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Stay put and call 911. came out and verified that it isn't live. Report an Issue - Xfinity Support A tree in my back yard has two large branches resting on the phone/TV cables. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. God forbid this huge company actually provide a phone number where you could talk to someone. An official employee, such as myself or whoever is first available, will respond. Emails sent with an attachment cannot be processed. I am a bot, and this action was performed automatically. Comcast Xfinity Outage Report Is The Service Down? You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. This post was marked as solved. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Remember: This number is just for unburied ground cables. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast We have made changes to keep employees safe so response and call times may be longer than usual. Call 911, which will get the FD out to asses the wire (s). Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Then it thanks me for signing in. New comments cannot be posted and votes cannot be cast. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Press Enter to send it. Report a downed power line - Pacific Gas and Electric Company If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. A drop-down list appears. Electric Lines that run from the utility pole to your residence. Contact Comcast and let them know of the down landline problem. What to expect: Your complaint will be posted online in a public database. Select Start Troubleshooting to begin your modem restart. Should you experience further issues, please create a new post. Privacy Policy. Then, call PG&E at 1-800-743-5000. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. @XfinityThomasChow long does it take for someone to reply? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Make sure you are signed in with your Xfinity credentials. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Welcome to the Xfinity community! it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Jul 2007 - Sep 20169 years 3 months. I am a bot, and this action was performed automatically. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Thank you so much for contacting our Xfinity Support Team over Reddit. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Jacksonville, Florida Area. Type your message in the text area near the bottom of the window. how to report downed wires | Xfinity Community Forum Then Call Us. Report it online using Xfinity Assistant. This website wants shut For immediate assistance, check out the Xfinity Assistant. How do I get Comcast to come deal with this? Sky News is a British free-to-air television news channel and organisation. Thanks! Two delivery trucks have had close calls recently. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Include the words "Firewall Investigation" in the subject line. Woman battles Comcast over downed line - WSAZ Report Downed cable line | Xfinity Community Forum The wires at my rental property are on the ground. How do I report down a cable line? To confirm, are the wires in question still low-hanging by chance? Who is responsible for cable line from pole to house? Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Discussion. I also appreciate you taking a moment out of your day to reach back out to our team! Archived post. How to report a down or damaged CenturyLink line. Reporting this to comcast seems to be a problem. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Xfinity Outages | CableTV.com If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you absolutely need to have it removed, consult with an electrician before doing so. Call 800.288.2020. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Who do you call for a downed cable line? You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Downed power lines and safety after a storm - CenterPoint Energy I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Let us know. Then, call PG&E at 1-800-743-5000. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. An official employee, such as myself or whoever is first available, will respond. The ground around your car may be energized. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Contact Us | Comcast Business Support Asking on behalf of my place of business. Make the report to that person.. Thanks! I am at a loss. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Where or how can I report this? Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Comcast Xfinity Outage Map Is The Service Down? A drop-down list appears. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? For immediate assistance, check out the Xfinity Assistant. Genius. how do i report a downed comcast line? - tourdefat.com Comcast does not do tree trimming. Should you experience further issues, please create a new post. You will need to contact a tree trimming service yourself. Sky News - Wikipedia How to stay in touch with Verizon during an emergency I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! A drop-down list appears. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. An official employee, such as myself or whoever is first available, will respond. Our community is your official source on Reddit for help with Xfinity services. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Who removes tree branches resting on utility cables in easement? The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. We have made changes to keep employees safe so response and call times may be longer than usual. We've had a downed wire touching our building for about two months at this point. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Reddit and its partners use cookies and similar technologies to provide you with a better experience. #iworkforComcast Contact Us - Customer Service Phone Numbers & Chat | Frontier Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Ask for the Comcast liason. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Let us give you a call as soon as an agent is available. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Then, to let us know why you're calling, say Line is down.. Responsible . Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Please contact the moderators of this subreddit if you have any questions or concerns. Don't touch anything or anyone in contact with a downed power line. Please help before someone gets hurt. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. It's a hazard to pedestrians and vehicles! I called but only received voice mail. Companies respond better when others are watching. We can assist you with getting a ticket opened to let our amazing local team know. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. We ask for direct messages because we can't post personal information in public. Emergencies and Safety | Consumers Energy Can you direct message us your name and address, please? Downed Wires | Baltimore Gas and Electric Company Call BGE at 1-877-778-2222 to report any downed electrical lines. Contact Customer Service at (800) 391-3000. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A: Cable and phone wires dont carry current, so its safe to remove them. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Whenever there is an outage, your first step is to report it via email or twitter. They have been hanging very low for over a year. Report unburied cables, exposed wires, or downed lines - AT&T I explained this to the rep when I called to cancel. In order to get started can you please send me a Modmail message with your full name and service address? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. It may be used in setting the FCC's priorities for regulating companies like Comcast. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. You aren't allowed to. The tree and the cable are both on the grass verge next to my property. I need someone to come out and fix it. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Comcast Phone Number | Call Now & Skip the Wait - GetHuman