item not as described ebay return shipping item not as described ebay return shipping

You can go to the Resolution Center and contact the seller. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Make sure you know what you can ship and what you cant to avoid delays and fines. You might be asking, "Do private sellers have to accept returns?" The answer is No. This will get them to move the decision in my favor and pay out the damage coverage. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. You have 3 business days to respond to the request and resolve the buyer's issue. If youre a reseller in 2023, you can find deals on items in many places. eBay Business Equipment Purchase Protection. You can also find more information in our full article below. If you want the items back before refunding, I'd accept the return and send them a shipping label. If you're responsible for return shipping. Learn the fundamental steps for running an eBay business. I find that if an item sells once, it will again. When the seller replies, we'll send you an email with details of the next steps. Add a message to the buyer explaining why the refund wasn't full. Its always good to see where eBay stands with the case before you contact the buyer back. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. 09:32 AM Couldn't tell you if it helps but it doesn't hurt. - edited 2. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Within our return policy, we state that return shipping is paid by the buyer. If the buyer is responsible, choose your return address from the dropdown menu. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Spread the word, we know how to break the . If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. 114K subscribers in the Ebay community. Shipping has definitely been delayed with everything going on. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. 01:47 PM FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! 01-08-2020 Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. eBay gives this MBG for Australian and International buyers, however . Covers your purchase price plus original shipping on virtually all items. What if an eBay buyer damaged an item and wants a refund? If we're asked to step in tohelp, we'll ask the buyer to return the item to you. NOTICE: 3D glasses are all different and must have a compatible TV set to work. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Report the buyer when you issue the refund through the eBay returns flow That is assuming the item is truly Not as Described. Refund the buyer and get the item back. Honestly, this is one of those lessons I have had to learn the hard way. I don't plan on stopping any time soon. Listen to this weeks podcast to hear sourcing methods from a seller! Offering a return of an item is always my last resort and honestly it is very rare. Choose the item above to start resolving a return. Refunds go back to your original payment method and are typically available within 3-5 business days. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Learn more about our Condition of returns policy. But they don't have to disrupt your businessor your profits. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. There are two categories of return requests from customers: 1. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Required fields are marked *. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. You dont need a special printer or self-adhesive labels when printing return shipping labels. Some business equipment categories that may be covered by the. You know its interesting that the post I read before yours says 17 votes, 21 comments. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. Purchase shipping insurance for your items Its well worth the money! Youll need to ship the item back before the date stated in this email. Just go to the ResolutionCenter and let us know. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. The seller was not accurate and now the seller or ebay wants to give me my money or item. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. A buyer insists the item was not as described in order to force a return. We'll review your case and contact you within 48 hours. See the Abusive buyer policy for more examples of activity that we don't allow. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. See Partial refund guidelines. So what happens if your eBay item is not as described? eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. See our page on. Some people think private sellers have to accept returns and this is just not the case. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. This is a good option for low-value items. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. The seller covers the cost of the return. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. and another item where the item returned was not the part I sent. When you start selling on Ebay, decide if you are willing to take returns at all. Youll hear from us within 48 hours. View cart for details. If you want to start your own business, the reseller business model can be a great place to start. For more information, see our Condition of returned items policy. eBay will always side with the buyer of a damaged item. Is there anything you can do? Adding tracking details to your return helpsprotect against delays or issues in the refund process. View cart for details. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Take good photos with good lighting from every angle. 3. eBay will review your case and get back to you within 48 hours. Something went wrong. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Select View return details. The seller covers the cost of the return. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. It sucks , but ebay says its your fault and buyers can return for an reason. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. You can choose whether to accept returns if a buyer changes their mind about a purchase. Their listing states they do not accept returns. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Do not give a refund without getting the item back! Your email address will not be published. Carefully check the returned item before issuing a refund. Select. How you request the return depends on how you bought them. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV").