A silly desperate attempt to grab a few more Euros from passengers. Fees already paid will not be refunded. If you're flying Economy Light, your seat is currently assigned only at check-in. You can also book a hotel or a rental car directly, or even take out travel insurance. Tall people flying 6:03 pm. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. Yes, I booked Lufthansa seats (United award) using the procedure outlined above -- get the Lufthansa confirmation number from your reservation on the United website, go on Lufthansa and select your seat. The amendment fee applies per passenger per leg of the trip. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. As for any chargeable seat product, the issuance of an EMD requires the simultaneous issuance of an ETKT (with flight booking) or an existing ETKT (when the preferred . But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Tends to be rather punitive against all that didn't pay fantasy prices for a shit product that honestly has little differentiation left to LCCs. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. With a 180-degree recline, these seats can become flatbeds. Book your preferred seat when booking your flight. Without the warning it took 1.5 hrs. If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. By this point I had paid for a seat assignment after my previous experience. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! We are traveling from SFO to Valencia this Tuesday 2/21 . more, You seem to have JavaScript disabled. total phone time all I cared was that I got my seats that I had already paid for. After the 4th try we are done. Using United as an example, you can actually go to their website, look at your reservation, and see both the united pnr and the operating airlines pnr. The amendment fee entitles the passenger to change their seat to any seat that is still available. Jo Jo RabbitThanks! I had flown in the day before from Mauritius and had the told me I would have stayed in the airport and would have been able to return on my flight. Never understood how seat reservations are lost. This means that every time you visit this website you will need to enable or disable cookies again. Lufthansa has added a new 25 fee to assign seats after check-in on Economy Light fares. Authenticate using your booking code or ticket number (E.g. Lufthansa was a problem. So, in sfo I hoped to choose at the airport. Never again. I will NOT be flying with you again. Are Americans suddenly sneaking into the EU or overstaying their visa free periods in Germany? Those traveling Economy Light, the base fare, will now be randomly allocated a seat and have to pay to change this. dont follow the news when it comes to LH and Jews. Not being frequent plane travelers we thought this was prudent.. There are no operational reasons that would prevent a seat change. Since 2016 for flights to Europe I have exclusively flown American Airlines on their planes, and I have never had an issue with lost seat reservations. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. February 8, 2022. lufthansa seat reservations are not possible on this flight Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. Haven't been successful with Swiss yet. Covid is not an excuse to disregard your customers. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - LH seat reservation not possible. However, the dynamic changes in medium- or long-haul flights, where the importance of padded seats and hot meals is much more. Please choose one of the following authentication options. I say go right ahead. Connecting between A and Z, particularly to a US flight is a hike and bc the elevators are often jam packed one has to go down 6 flights of stairs, not easy for the elderly, those with children or those with mobility issues. They have no noticeable disadvantages, even though they aren't ensuite. Call the Police. I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. I don't know What happens if you can't produce an entry stamp? My bags were stuck in Frankfurt. Also bought my choice of seats. Others are not. Hard to believe that. Also, there are negotiations scheduled on the 2/22-23. https://www.lufthansa.com/de/de/Sitzplatzreservierung. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. The economy class passengers are the worst affected. I find them a pain, yet a necessary evil at times. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. See more about our ethics policies here. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Flights under Lufthansa flight numbers that are operated by Lufthansa or Lufthansa Regional (Lufthansa Cityline) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. Heck with them. Reminder Wake up call. Conclusion. The amendment fee does not create an entitlement to the selected seat number or category. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. I picked our seats and were given our boarding passes the next day at the airport. Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. You can also filter for flights based on your budget, such as looking for cheap flights under $200 . I flew three airlines in my trip to Greece from California. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. You can only switch your seat to another seat or at a lower price. The outbound flight featured such outrageously bad service and manners that I thought I was in an SNL skit about Nazi flight attendants. They should realise things like the free seat assignment at check in aren't the reason people choose light over classic, but LH over EasyJet. Even BA let's you choose a seat 24 hour prior to departure. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: With other food airlines to choose from we will now avoid this airline. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. To be honest, Skyteam offers the most competitive product in Europe. I flew Lufthansa r/t SEA to ATH, January 2022. The amendment fee is not refundable and is forfeited if you do not board the flight. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. The only way they can get away with such behavior is because they really force people through their hubs. They will be able to help you resolve the issue. I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both SO ! Please note that refunds cannot be issued directly at the airport or on board the aircraft. With an Economy Class booking, you can reserve your preferred seat online up to four (4) days before departure. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. On the plane it was obvious that there were many open economy seats. In the past when I have had the misfortune to fly Lufthansa in economy, I have been able to pay the seat fees in Euros by calling in. You do not meet the conditions for sitting in an emergency exit row. Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. You have no condition or position of responsibility that would restrict you from carrying out these tasks or would lead to bodily harm in their execution.