2.) Until then, customers are being urged to try deleting and reinstalling the app. 6.) There, check for any new updates available. Here are the steps to restart your Nests hardware. Thank you once again Stevew89! 1. Restart your Nest thermostat 4. You can download it from the, Troubleshoot connecting a Nest thermostat to the Nest app or Wi-Fi network (Other TD error codes), Tell us more and well help you get there, Set up your Nest thermostat with the Nest app, A TD error in the Nest app, such as TD008 or TD013. But there is also another factor that comes into play in this case. 1. Plug your router back in and give it a little while to reset. If you cant access the internet from other devices, check the router for any warning signals from your Internet Service Provider (ISP). 2. When I went back and changed the name in Nest, the stat magically appeared in the Google Home app, and I was immediately able to use voice control on the Home speaker to alter the temperature. 1. I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! Select Reset and confirm that you want to reset. After doing that, the new thermostat was quick to add within the new home. This was an annoying problem which wasted a few hours of my day off. If your Nest Thermostat won't connect to the app, check the internet connection and connect to a 2.4GHz WiFi band during setup. 2. This will be displayed on your Nest Thermostat during the set-up process. Nest devices use multicast to communicate and set up connections with other Nest products. I kept getting theTD030 error. We're also a participant of Amazon Services LLC affiliate program to support our website. 1. Two new Nest thermostats in a new setup. Check your routers manual for instructions to find and change the following settings if needed: If you want to connect a Nest thermostat, make sure that your router supports IPv6. Just follow a few steps and it is done. The latest version of the app should be available on the App Store and Google Play Store. Thank you so much! The sensors might start malfunctioning. The thermostats are already installed. How to connect the Nest thermostat to Wi-Fi? It was off the wall for a while and battery was low. The most common cause for your second Nest thermostat not connecting to the app is a poor Wi-Fi connection. It worked for me. Thermostat Battery However, Their tech support wasnt great, so I went with a workaround: I set them up via cell phone hotspot. 6.) Each Nest thermostat learns a separate schedule for the zone that it controls. Blocked Wi-Fi router settings by the firewall or parental controls may make your, Head to the app store on your smartphones, such as, Next, tap on the app stores search bar, search for the. Basically, it is recommended to disconnect the device/devices that you connected first. This allows your apps to update when youre on Wifi without making you do it manually. Select Reset and confirm that you want to reset. Once youve found this option and enabled it, youll need to enter the details of your second Nest Thermostat. Just make sure you allow your Nest Thermometer app to bypass any restrictions. And switch between accounts to access one or the other. Press the ring to bring up the Quick View menu. This means that you may run into more bugs and glitches the longer you keep the old version. Now plug back in your router and check if your app is connecting with the second thermostat or not. If you have a Nest Learning Thermostat and want to add a second Nest Thermostat, there are a few things you need to know. Did the thermostat give you the entry key? 2nd thermostat showed in Nest app as well as Google Home. The best way to combat this is to reset your WiFi router. Thx. Initial setup, tried connecting to app but unable to connect to WiFi. We Did the Research, Nest Thermostat Black Screen: How to Fix [2023], How to Turn Off Eco Mode on Nest In Seconds [2023], How to Transfer a Nest Thermostat to a New Homeowner [2022], Nest Thermostat Error N260: How to Fix [2023], Nest Thermostat Error E294: How To Fix [2022], Nest vs Ecobee Thermostat: Comparison [2023], Can Wyze Cameras Be Hacked? In addition, ensure that your smartphone should also have a good internet connection before you even open the Nest app. Another common cause is the outdated Nest app which creates unavoidable bugs that may interfere with the usage of your app. 3.) More detail: -Anytime I try to add a second thermostat to my nest app, I get the error in the picture. I even did a factory reset. Answered! You still get the same and even better efficiency from your system and you increase the control of the temperature inside your home. Finally, youll need to set your primary Nest Thermostats temperature to match the temperature of your second Nest Thermostat. Just do a reset as per the instructions then it will show up. Double check that youre using the correct SSID and password for your Wi-Fi network when you set up your thermostat. Choose your thermostat and select Already installed to skip ahead to the entry key step. I removed all of the thermostats from the nest app first, then started over by connecting the app to the troubled thermostat first. Your Nest Thermostat will now show up on the main screen of the Nest app. Yes. On the Nest app, select the menu at the top left. Reset WWN and then add the SSID and password manually to each device. [No Key]. Lets take a closer look at these problems to help you determine why you cant connect your Nest thermostat to the appand how to fix it. I have same issue 2 stats work and 1 wont connect to the app. Visit google.com to check if your connection is working. On your thermostat, go to Settings and then Reset and then WWN Connection.3.) Connect Your Alexa to a 2.4GHz Wi-Fi Band. So far its only been a huge waste of time. Start the Nest thermostat installation flow again. You prefer to have a separate thermostat for every room and control them all via your existing Nest app. I also have a Nest Thermostat. Then you configure the extra thermostats separately with another mobile phone. Unplug it completely for about 30 seconds. Tap your thermostat on the Nest app home screen, then tap Settings. This is a paste of @Stevew89 post, since you can't locate it. Yes, I had that. Many homeowners prefer to add extra thermostats rather than adding more smart sensors as separate thermostats enable you to have different temperatures and schedules in each room without any hassle. Check battery voltage in Nest: must be above 3.6v (in good state 3.9v) Check lin voltage: should be 200mA if C wire is applying proper voltage. And do I take the front panel off of the one that needs to be added or the one that is already added? If it's not on the app you don't need to. In fact, it is best to keep it connected to the 2.4GHz band as the Nest Thermostat has no need for the faster speeds of the 5GHz band, and could well utilize the extra coverage. BUT the page is just blank. Simply make sure the Google Home or Nest app is properly updated to the latest version from an official play store like Google Play Store or Apple App Store. Im having the same issue with my Protects. Move closer to your router 5. Nest has released a statement acknowledging the issue and saying that theyre working on a workaround. 5.) The thermostat will reboot and when pairing it will give you a different entry code to use. If your Nest thermostat won't connect to your Wi-Fi network and it's running on software version 6.0 or later, a simple reset might do the trick. Did you reset back to the factory settings. 10:19 PM. Select the Plus button to add the thermostat. I set each one up individually and they always worked. Look for the Settings option on the right. I was able to easily connect 2 Nests to my app but the last one would not connect with QR so thanks to your suggestions with code entry, it finally worked. Why was it easy and this better, more e pensive model worse?! After doing that, the new thermostat was quick to add within the new home. But it doesn't work. Now plug your thermostat back into the power and wait for a minute until it plugs back in. Related: Wyze Thermostat Vs Nest Thermostat. 1.) The next hack to fix such an issue is ensuring you have the latest Nest app or Google Home version on your smartphone. not sure it will work for all other but hopefully it will work for some. Required fields are marked *. Still not workingWifi working fine, all on same network. I don't recall having to anything special to connect it to Orbi. Update the Nest Thermostat firmware and the Google Home or Nest App. You wont be able to configure more than 10 thermostats through a single app. Scroll down and tap "Settings." 4. But, like many other homeowners, you are still not sure whether multiple Nest thermostats can work together and be controlled by one app. Note that the password should be eight characters long. 4 . This is much nicer for those who dont want to worry about updates going through at inconvenient times. On the Nest app home screen tap Settings and then Add product. Here are the steps to retrieve the Nest thermostat entry key: Here are the steps to enter the Nest entry key into the Nest app: Here are the steps to connect the Nest thermostat to Wi-Fi. Check the WiFi Router for Compatibility 7. If anyone is still having this issue, I install these for work and the easiest workaround is going to the settings, scrolling to the right and clicking reset and then clicking on reset wwn settings. How many Nest thermostats can you have per account? Otherwise, you may run into issues with connecting. Apparently, the initial setup of Google Home devices works best on 2.4GHz WiFi bands. Tried all of the above. It worked for my first. If the Google Home or Nest app doesn't connect with the Nest Thermostat, it is possible the issue emerged due to an unstable internet connection, or lack thereof. Hi Slava. If youre having trouble connecting to the Nest thermostat, try resetting your network settings by turning off your router, unplugging your modem, and then restarting it. Then press the Settings icon in the top right corner of the screen. Thank you! Refer to your Wi-Fi router or access point documentation to learnhow you can exempt the Nest thermostat from these restrictions. Your process worked! Finally! That's all fine and good; and I've done all that. Let me know if thats clear or if you want more specifics. Turn on Airplane mode and then turn on Wi-Fi. We had to 4 stages of the nest learning thermostat. You do not have permission to remove this product association. I cant even add mine now. You can take the front panel off and do the setup with them next to each other and then move them back. A factory reset will clear off all the user data on your Nest Thermostat, along with any bugs that may have existed in the system causing the pairing issue. How to fix 'Nest thermostat won't connect to app'? 1.) In this case, the devices connect to the Wi-Fi network without issues. 2. Also, I switched to 2.4 GHz network and they all connected. This is a good thing, because it means that it will also be really easy to fix. consider resetting your device with these easy steps: Nest Not Cooling To Set Temperature: 7 Causes & Fixes, Nest Thermostat Wont Charge: 7 Causes & Fixes (2023), Nest Sensor Not Connecting: 8 Causes & Fixes (2023), Nest Thermostat Low Battery: 7 Easy Ways To Fix It (2023), Nest Thermostat Cycling On and Off: 6 Reasons and Fixes. I literally spent 5 hours trying to connect to my Nests after resetting when I migrated to google which in itself has been a nightmare and needed help with that process with someone who posted process for resetting and reconnecting on You Tube. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. The Nest app can also trigger issues with your WiFi firewall. If youre using a dual-band router with both 2.4 GHz and 5 GHz bands, make sure they have different names. If none of these work, factory reset the Nest Thermostat. Just follow a few steps and it is done. 1. The error said it could not connect to the assisting device. Extra sensors and extra thermostats can only be effective in a zoned environment. You may have a combination of a modem and router, or they may be separate devices. To do that, check your smartphone's Wi-Fi connections and note the name it is connected to. Multiple thermostats make it possible for every member of the family to enjoy a preferred temperature in his or her room without affecting the temperature in other rooms. Choose Nest app Nest and then image. - Answered by a verified Software technician . This is a pretty basic problem and much more common than you may expect. Use the below steps to restart the router: Switch off the router. Hope this helps anyone who is having trouble. I had the same issue. By exceeding this safe limit set by Google, some issues might occur with your temperature control. Just delete all your thermostats from the nest app, then reconnect to them all. It is possible for Nest thermostats to work together and they can be linked up with a single Nest app. Honeywell Themostats Connect Nest to the Wi-Fi network: 2. Wasn't a huge issue that 1 of our 3 nests was not connecting, but it was definitely an inconvenience.