Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. 198 User Reviews. For your protection, we recommend that you purchase trip cancellation and travel accident protection. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Many airlines are offering to waive change fees for flights booked in the next few . These policies and rules are binding on you, so be sure to review them before purchase. +1 617 321 3281 if you booked online through our website. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Please check that your passport is valid for 6 months or longer than your intended travel time. This page sets out the Terms and Conditions under which you . If you do not receive an ATOL Certificate then the booking will not be ATOL protected. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. In some cases, failure to present required vaccination documentation (e.g. Such recipients may include the overseas travel service providers with whom you seek to make a booking. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. StudentUniverse is not an insurance company. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Most of our deals are available to be purchased online. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. combination of at least two of the following components selected before If you book other travel arrangements, such as accommodation only, this protection doesnt apply. LAST UPDATED: March 3rd, 2023. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Some tickets also may have multiple airlines. Some US states are also requiring COVID tests for travelers to enter. We will try to reach you again as soon as we can. Tuition and Fee Policies in the Event of Campus Closure. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Most airline tickets do allow changes for a fee, plus any difference in fare. There are a few exceptions that must be booked on the phone with our agents. Basic Economy . If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. I have questions about baggage. We have unique discounts available for students and anyone under 30. We know, its very confusing! Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Please allow adequate time to obtain any such advice or documents. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. If you would like us to petition to the airline for a special request, we will advocate on your behalf. We cannot issue a refund for you if the airline policy does not allow it. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. Studentuniverse Refund Policy Coupon Code can be found at this link. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. However, sometimes the deal may not be available for all dates or to/from all airports. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. At the time, most countries haven't announced a vaccination requirement. A flight disappearing from your account typically means that the airline has cancelled it. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Log in to get the phone number and call our agents, who will help you book over the phone. You are solely responsible for any such fees. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Packages cover a Please note that carriers may be subject to change. On the checkout page you can enter the details of the card you will be using. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Most airline tickets do allow changes for a fee, plus any difference in fare. How do I book seat assignments and meal requests? If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Some countries have reopened borders to international travelers, with guidelines or restrictions. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Take advantage of our promo codes and special offers to save even more. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Failure to produce either may result in the provider refusing to honour the reservation. Log in (or join) to see if you are eligible. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Please contact us to see if your booking qualifies. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. How do I book seat assignments and meal requests? Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Save your details for a quick and easy checkout process. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. They may change due to air traffic control restrictions, weather conditions or operational requirements. You will need to have their legal name as it appears on their ID and their date of birth. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. It is entirely at the airlines discretion to provide you with a seat on a later flight. payment or sold at an inclusive or total price: (a) transport (b) You also can't split it between multiple flights. All refunds will be delayed until the situation stabilises. The merchant should process the refund through the same technology used to make the original sale. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Change penalties will be listed underneath your itinerary under 'Change & Cancel.' All refunds will be delayed until the situation stabilizes. Always free! If you look up reviews of tripmate, you will see 1 star across the board. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. you may have booked a United ticket that was operated by a partner airline). You should be aware that costs could increase closer to the departure date. We will be fully responsible for the proper performance of the package as a whole. This applies to future travel credit as well. StudentUniverse is not responsible for providing you with this information. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). No compensation is payable in respect of minor changes. It is the responsibility solely of the hotel to deduct the discount upon your arrival. And in case you didnt know, you dont have to be a student to book on StudentUniverse. You agree that you are bound by such additional terms and conditions. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Yes, same airline. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. First, visit the link for Studentuniverse Refund Policy Promo Code. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. . It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. These policies and rules are binding on you, so be sure to review them before purchase. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Airlines can change the price of airfare very frequently based on a multitude of factors. www.cdc.gov. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. We will advise you of the carrier operating each flight in your itinerary. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. The credit is a one-time use, not like a gift card where you can use it for multiple things. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Tuition and Fees Refund Policy. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. If you need information regarding visa and other travel document requirements for your trip please let us know. You will be asked to sign up or log in. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). For any fare we advertise, we first check to make sure there are some available seats. These policies and rules are binding on you, so be sure to review them before purchase. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. It depends on the airlines waivers and if the travel ban actually applies to you. No need to worry, your credit will still live in My Wallet. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. We are trying to help as many people as possible as quickly as we can. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Unfortunately if we cant reach you, our agents have to move on to help other customers. Yes, and this depends on the airline's policy. Please confirm which airline your credit is with by visiting My Wallet. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. We strive to make sure your travel arrangements are satisfactory. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. I had leave revoked in the military and had to cancel my trip. Prices are subject to increase prior to the time you make full payment. Vote. If your search has some of these special fares available it will be messaged in the search results. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. So call once, get in line and hang tight! Sound good? StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. A change to your student status will not impact your credit. Refund Policy. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. We advise you to print the on-screen confirmation. The lead-named traveller must provide written notification. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. This is very common, just make sure you have the card holder's permission! If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Well be with you within a few days. All individuals departing from the United States of America must be in possession of a valid passport. You will need to input your traveling companions' details before entering your credit card information. Depends on the airline policy. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Additional fees for baggage may apply. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK).