We use dedicated people and clever technology to safeguard our platform. Wisecars will inform the complaint submitter on how to proceed if needed. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. All related documentation must be kept if an insurance claim is submitted. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I had rented cars for myself and others through Wisecars many times. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. This one doesn't really need an explanation. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Special price and hope that it will be the same at location. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. If not, you will need to purchase the cover at the car rental company counter. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. It might take your bank extra time to settle the amount. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Minimum age requirements on larger cars may also be higher at some locations. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. In most locations, the minimum renting age is 21 years. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. They may be needed if you wish to make a claim. Reduce your carbon footprint by selecting a greener car hire option. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. We also ensure all reviews are published without moderation. See the full list of exclusions under section Deductible Protection Products will not cover. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. We do not delete personal data on the request of a third party. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Dear Sara,Thank you for contacting us! You can amend your booking information or cancel your booking in a few simple steps. Wisecars does not own any physical locations or offices. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. What's Wisecars' cancellation policy? Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Your browser settings can be set to inform you before receiving a Cookie. This information must be sent via email and give Wisecars the relevant details of the incident. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Please note, it is your responsibility to provide all the above-mentioned documents. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. They were cheap but the quality of the car was the worst I have ever seen on a used car. Get our top coupon codes directly to your inbox. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. they are untrustworthy. Mr. Mateusz. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Wisecars Protection Package ensures that you are protected should anything go wrong. So you can bag the best deal with total flexibility to change your plans if you need to. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. There might be differences based on offers. ago Dominik B was very helpful and nice.However the site is not the best. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. It is highly recommended to call the police even for the smallest of damages. I reached out to Wisecars, who were really understanding of the issues I encountered. If you're 65 or older, you may have to pay a senior driver fee. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. The Car Rental Company must give its consent to repairs and replacements. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Cancellation Protection can be purchased only at the time of booking and is not refundable. You can also find this information in the pick-up and drop-off details. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars cannot amend the drop-off time once the rental has already begun. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. 2023 Wisecars. You will find the telephone number in the Car Rental Agreement. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Subscribe! Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Date of experience: 07 February 2023. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Mi az a Trustindex? Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Email: cancellations@wisefandi.com Fax: Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Powered by, We use cookies to give you the best experience. You can upgrade your car before you start your trip. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Thank you guys for that excellence!!! Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. 49 reviews. It is one of the scummiest business models I have ever seen. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You will have to leave a deposit for the fuel. Re: Wisecars car rentals. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Surely it's illegal in USA to drive with no insurance. No charge will be made for amending your booking before the start of your rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Please keep in mind that inclusions may differ between car rental companies. Cancellation Protection can be purchased only at the time of booking and is not refundable. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. In peak periods this may not be achievable. The use of our website signifies your acceptance of these Terms of Service. Even a basic insurance. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. What's Wisecars' cancellation policy? Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe I read other reviews from this company after this had happened and that is a common . We can accept no further responsibility when there is no out-of-hours service available. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Wisecars is an online vehicle rental broker. There rating is probably false and it never mentioned a basic passage. Thanks! At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. rj vlemnyt. 1 Previous_Golf_5959 2 mo. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. We used in October 2022. To improve our service and website, we may use small data files known as Cookies. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. We at Wisecars put together a list of the most important information travelers often miss. It is entirely up to the Car Rental Company whether they decide to do so or not. Just scroll down to the bottom of this page and create a support ticket. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. The permit you may need depends on which country youre visitingand how long youre staying. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Amendments can only be made up to 48 hours before the pick-up time. It might take your bank extra time to settle the amount. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Renting a car and want to make sure you know how car rental works? 2023 Trustpilot, Inc. All rights reserved. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Dear Allan,Thank you for sharing your customer service experience with us! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. It said and I'll recap ,"NOTHING more to pay ". If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. It is entirely up to the Car Rental Company whether they decide to do so or not. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. 8 Feb 2023. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Your voucher is normally issued 48 hours before the pick-up time. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If additional information is required, the process may be extended for another 28 calendar days.