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Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! Does my theatre have a military discount? When I got to the theatre they told me my tickets were in Milwaukee, Wi! In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Refund Policy SCAM LIKE: Attempted to use the fandango site. The customer service was so good too. Have you tried pulling up your order/confirm on the mobile app? For extenuating circumstances, please consult theatre management. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. For extenuating circumstances, please consult theatre management. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). No images. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. Locations with student pricing available are listed on this page. I went to Applebee's twice and earned 3 TOP GUN tickets. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Area codes in North America. I am done with these RUDE and UNHELPFUL people. Can I get some help here printing these tickets? And Fandango said their system was showing failed transaction. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. What are the rules for contests and giveaways? What Phone Number Do I Use to Request a Fandango Refund? No thanks I will call the theaters they know where they are located. How Do I Apply For aJob? Do not use them.Mike. No record of transaction. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. *Excludes 3D and you must have your birth date registered. Children 6 and under are not allowed to attend Rated R features. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Can I give them negative stars: yes they are as awful as people say. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. 1. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. Retrieve from your Fandango account: https://www.fandango.com All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. . If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Fandango does not offer partial refunds either. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. . Lowe and behold I had an email in key spam account. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. I was able to make a reservation immediately! Someone needs to shut them down if they cant do better than this. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. Discounts are available on purchases of $10,000 or more. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Gift cards also can be purchased at any theater. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Those work just as well on a phone as they do on a piece of paper. I accidentally bought a ticket to the wrong movie. The reservations page on AMC showed a ticket for Avengers Endgame on . Children 3 to 11 must pay the child admission price. The matinee hours may vary by theatre location based on market or territory. I checked my email with no confirmation and purchase history on there website. Please don't use Fandango for your movie tickets. There customer service is terrible. Would give zero stars if I could. Enter your details in the chat box and complete your refund request. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. Student discounts are not available online, and are only offered at select Paragon Theaters. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. A patron desiring to purchase multiple tickets must provide a valid photo I.D. What are the hours at the Chatterbox at Paragon Village? 1. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. The Regal Crown Club rules can be found here. Bought 4 tickets using a gift card & balance going on my credit card. What is theDiamond Rewards Loyalty Program? No. 2023 . For extenuating circumstances, please consult theatre management. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Please note: tickets or receipts may not be printed from our app. however i was able to use my credit by loggin in on my laptop to buy tickets. checks for MPAA guideline adherence at the doormans post and theatre checks. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Any money or points on thecard will be merged to the account number you want to keep. I can guarantee you. How do you get more information about a rating? Kiosk ticket sales are an important service for our guests. Unfortunately, Special Engagements carry a pass restriction. Gift cards carry NO expiration date or dormancy fees. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Scroll down to the theatre you plan to visit, and click on the theatre name. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. I cancelled my movie tickets and there was some type of glitch because it didn't go through. DO NOT USE THEM for movie tickets. Need a receipt? Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Accidental Order? If you want to request a refund via email, here are the steps: Find the confirmation email you received. Last week, I went to make a reservation to see Shazam on the weekend. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. I tried calling 4 times today, twice they hung up on me. All Regal Entertainment Group theatres are smoke-free environments. They should be able to refund to your A-list account. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Please visit your local theater's page for specific ticket pricing. Their response was that the promotion had ended, nothing they can do. NOTHING. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. Parents are urged to learn more about the film before taking their children to see it. I went online and tried to talk to a representative about my card mishap. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Please email your request to questions@paragontheaters.com. I can promise you !!! 2. How Many Tickets Can I Purchase Online? You'll also get a free ticket on your birthday! I have the exact same error. Click on the link you can find under a headline Refund/Exchange. Please visit your local theatre for specific details. What actions has Regal taken in regards to the coronavirus? If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. HORRIBLE. Site shows the same bad phone #. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Can I see showtimes for different dates and locations? If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . Crooks!!! They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Enter the complete 10-digit phone number. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Called customer service and waited for 40 minutes. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Companies can ask for reviews via automatic invitations. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. No outside food or drink is permitted in the theatre. Paragon Theaters offers discounted pricing for large groups of 50 and up. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. You can request this refund, Pricing varies by location. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. They do not call back as promised. Do You Offer Parties & Private Events? Lux Box Just ridiculous. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. MPAA Phone number Phone Lookup. Did not receive the confirmation email until 1 hour after the show started. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Gift Cards Offers. Bought 4 tickets using a gift card & balance going on my credit card. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Advertise How Can I Get a Movie Ticket Refund With DoNotPay? I used Fandango to purchase tix for the new Star Wars movie. My plans changed - can I refund my order? REG will not sell tickets to any person under the age of 17 (18 where applicable). Employment At that point, locate the movie you are inquiring about and click on a showtime. It can take up to two weeks for your refund to be completed. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. The only way I could get a credit was if I joined their VIP program. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Then, depending on how well a film performs, we will determine if it will "hold over" another week. To receive a military discount you must be an active or retired military veteran. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. Yellow Tickets are not valid in California, New York or New Jersey. Are military and student discount tickets available through Fandango? $70 spent and had to purchase new tickets to see the show. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. General admission for all adult tickets purchased for performances during matinee hours. Edit your payment method for Movie Club. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Children under 2 who do not require a seat are free. Last week, I went to make a reservation to see Shazam on the weekend. Should you wish to purchase more than ten tickets at a time, please place separate orders. Gift card orders cannot be delivered to PO Boxes. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. The fee is displayed on the Order Summary during the online purchase process. Can I Purchase Tickets atFandango? I hadn't heard about their AWFUL CUSTOMER SERVICE. View recurring transaction details for previous monthly payments. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Phone # on the card went nowwhere, so I googled them. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Customer Service chat is the biggest joke. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. It is REGs policy to support the MPAA ratings system to the fullest extent possible. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. You can receive refunds for tickets up to 60 minutes before the showtime. CDA Idaho. Download the latest version of the Regal Mobile App. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. I'd rather sit at home and watch a movie on tv. Called 2X have to wait for 24 - 48 hrs . Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Do You AllowCostumes? Yes, it does. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). The fee is detailed (listed as "booking fee") on your order summary at checkout. The theater wouldn't accept Fandango tickets for a refund. Online orders can be paid with Visa, MasterCard, American Express and Discover. This along with their surcharge makes them not worth the hassle. When Fandango works, it's fine. I was about to purchase when the screen went blank. Do all movies have to be rated? Soliciting or loitering on Regal Entertainment Group premises is not allowed. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. What is Your Rated R Policy? Please see Admittance Procedures for more details. How are state attorney generals everywhere not investigating this company?? CSR and Supervisor simply read the script over and over and would not issue a refund. They issued me a credit and the credit did not work! There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. are permitted to be used within any Regal Entertainment Group facility. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Agency Kitchen We will fax your bank on your behalf and, if you so choose, contact Fandango for you. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. The number you need to dial is the number of the theater you bought tickets for. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Try the Fandango FAQ for more information. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. AMC will not convert a paid ticket to an alist one. JavaScript is disabled. $70 spent and had to purchase new tickets to see the show. In lieu of Birthday Party events, we are offering Private Watch Parties. for additional tickets. Please click here for further details on how to use your Fandango gift card. I lost my Diamond Rewards Card--what do I do? Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. I never got a confirmation from it and on my bank account it said it bounced back. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. When there's a problem, there's absolutely no support. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. They issued me a credit and the credit did not work! And you NEVER get the "forgot your password" email. It was not the theater I had selected and we realized that when they could not scan the ticket code. I know for certain it was once it was purchased. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Also, thanks for the suggestion of looking on the app. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . For questions about gift cards check out or Gift Card FAQ. Refund requests are not accepted after showtime. IMAX How Long Will a Movie Play at my Theater? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier.